PRIVACY POLICY

Last Updated: 1 September 2026

1. Introduction

Fleetho India Pvt Ltd (“Fleetho“, “we“, “us“, or “our“) respects your privacy and is committed to protecting the personal information entrusted to us. Fleetho operates a cloud-based mobility and transportation management platform available through our website, applications, software, dashboards, APIs and related services (collectively, the “Platform“). Our Platform provides technology solutions for:

Car rental and fleet management businesses; and
Employee Transportation Services (“ETS“) and corporate employee transport operations.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, use our Platform, communicate with us, or otherwise interact with Fleetho. By using our website or services, you acknowledge the practices described in this Privacy Policy.

2. Who We Are

Fleetho India Pvt Ltd 7th Floor, Raheja Platinum, Road, Off Andheri–Kurla Road, Sag Baug, Marol, Andheri East, Mumbai, Maharashtra 400059, India. Privacy Contact: support@fleetho.com General Contact: contact@fleetho.com Website: fleetho.com

3. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

Fleetho’s website;
Fleetho SaaS Platform;
Customer dashboards;
Employee and driver applications;
Mobile applications;
APIs and integrations;
Demo and enquiry forms;
Customer support communications;
Marketing communications; and
Other services operated by Fleetho that link to this Privacy Policy.

This Policy does not necessarily apply to third-party websites, applications or services that may be integrated with Fleetho.

4. Fleetho as a SaaS Platform

Fleetho provides software and technology infrastructure to businesses. Our customers may use Fleetho to manage their own operations, including:

Vehicle and fleet information;
Driver information;
Employee information;
Customer information;
Booking information;
Trip information;
GPS and location information;
Vendor information;
Billing information; and
Operational records.

In many such situations, our business customer determines what information is collected and why it is processed, while Fleetho processes that information to provide the contracted SaaS services. Where applicable, the customer may therefore be responsible for providing appropriate notices, obtaining required permissions or consents, and responding to requests from individuals whose information they control.

5. Information We Collect

Depending on how you interact with Fleetho, we may collect different categories of information.

5.1 Information You Provide Directly

This may include:

Name;
Business name;
Job title;
Email address;
Phone number;
Company information;
Login credentials;
Billing information;
Address;
Enquiry details;
Support requests;
Feedback; and
Other information you voluntarily provide.

6. Account and Business Information

When a business creates a Fleetho account, we may collect:

Company name;
Business address;
Authorized contact information;
Account administrator details;
User roles;
Login credentials;
Subscription information;
Billing details;
Configuration preferences; and
Account activity.

7. Customer, Employee and Driver Information

Depending on the Fleetho solution being used, our customers may upload or process information relating to:

Car Rental Operations

Customer name;
Contact details;
Booking details;
Rental information;
Driver information;
Vehicle information;
Driving licence information;
Identification and document information;
Trip information; and
Payment and invoice information.

Employee Transportation Operations

Employee name;
Employee ID;
Work location;
Pickup and drop location;
Shift information;
Transport schedule;
Emergency contact information;
Trip history;
Vehicle allocation;
Driver allocation;
Safety and incident information;
Employee requests; and
Feedback.

Customers are responsible for ensuring that the information they provide to Fleetho has been collected and shared with us lawfully and for appropriate purposes.

8. Vehicle and Driver Information

Fleetho may process information relating to vehicles and drivers, including:

Vehicle registration details;
Vehicle type;
Vehicle documents;
Insurance information;
Permit information;
Fitness certificates;
Driver identification;
Driving licence information;
Driver KYC information;
Driver documents;
Driver performance information;
Trip assignments; and
Compliance status.

This information may be used to support fleet management, driver management, compliance, trip allocation and operational workflows.

9. GPS and Location Information

Certain Fleetho features may use GPS or other location technologies. Depending on the customer’s configuration and applicable permissions, this may include:

Vehicle location;
Driver location;
Trip location;
Pickup location;
Drop location;
Route information;
Geofencing events;
Estimated arrival information;
Trip start and end locations; and
Location history.

Location information may be used to provide:

Live trip tracking;
Route optimization;
Vehicle allocation;
Employee pickup and drop monitoring;
Safety workflows;
Trip status updates; and
Operational analytics.

Location tracking may be controlled by the customer organization and/or applicable application permissions.

10. Device and Technical Information

When you access our website, applications or Platform, we may automatically collect technical information such as:

IP address;
Browser type;
Operating system;
Device type;
Application version;
Device identifiers;
Login information;
Access times;
Pages or features accessed;
Error logs;
Performance information; and
Security-related information.

This information helps us operate, secure and improve the Platform.

11. How We Use Information

We may use information to:

Provide and operate the Fleetho Platform;
Create and manage accounts;
Process bookings and transportation workflows;
Manage fleets and vehicles;
Manage drivers;
Manage employee transportation;
Track and manage trips;
Provide GPS and location-based functionality;
Process invoices and billing;
Provide customer support;
Respond to enquiries;
Send service notifications;
Maintain security;
Detect fraud or misuse;
Troubleshoot technical issues;
Improve Platform functionality;
Analyze Platform performance;
Develop new features;
Conduct business and operational analytics;
Communicate product updates;
Comply with applicable law; and
Protect our rights and the security of our Platform.

We will seek to use personal information for purposes that are reasonably connected with the service being provided and in accordance with applicable law.

12. Communications

Fleetho may communicate with users through:

Email;
SMS;
WhatsApp;
Push notifications;
In-app notifications;
Phone calls; and
Other communication channels.

These communications may include:

Account notifications;
Booking confirmations;
Trip updates;
Driver and vehicle information;
Safety alerts;
Service notifications;
Support responses;
Security notifications; and
Product or marketing communications where permitted.

Marketing communications may include an option to unsubscribe or opt out where required.

13. WhatsApp, SMS and Third-Party Communication Services

Customers may configure Fleetho to use third-party communication providers for sending notifications through WhatsApp, SMS, email or other channels. Such third-party providers may process relevant information to deliver those communications. Their processing may also be subject to their own privacy policies and terms. Fleetho will use such services as reasonably necessary to provide configured Platform functionality.

14. Cookies and Similar Technologies

Fleetho may use cookies and similar technologies to:

Operate the website;
Remember preferences;
Maintain sessions;
Understand website usage;
Improve website performance;
Analyze traffic;
Improve user experience; and
Support security.

You may configure your browser to reject certain cookies. However, some Platform functionality may not operate correctly if required cookies are disabled.

15. How We Share Information

Our Customers

Where Fleetho is providing SaaS services to a business customer, information may be accessible to that customer and its authorized users according to the customer’s configuration and contractual relationship with Fleetho.

Service Providers

We may use third-party service providers for:

Cloud hosting;
Data storage;
Analytics;
Communications;
Authentication;
Payment processing;
Customer support;
Security;
Infrastructure; and
Other business functions.

These providers are expected to process information according to applicable contractual and legal requirements.

Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

Comply with applicable law;
Respond to lawful requests;
Protect our legal rights;
Investigate suspected fraud;
Address security incidents;
Prevent unlawful activity; or
Protect users or the public.

Business Transactions

Information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, subject to applicable law.

16. Third-Party Integrations

Fleetho may integrate with third-party services such as:

Mapping and GPS providers;
Payment providers;
Communication platforms;
Accounting systems;
HR systems;
Authentication providers;
Analytics services;
Cloud infrastructure; and
Other business software.

Third-party services may have their own terms and privacy policies. Fleetho is not responsible for the privacy practices of independent third-party services that are not controlled by Fleetho.

17. Data Security

We implement reasonable technical and organizational safeguards designed to protect information against:

Unauthorized access;
Unauthorized disclosure;
Accidental loss;
Destruction;
Alteration;
Misuse; and
Other unauthorized processing.

Security measures may include access controls, authentication, encryption where appropriate, logging, monitoring, backups and other security controls. However, no internet-based system can be guaranteed to be completely secure.

18. Data Retention

We retain information for as long as reasonably necessary to:

Provide the contracted services;
Maintain customer accounts;
Fulfil contractual obligations;
Meet legal or regulatory requirements;
Resolve disputes;
Enforce agreements;
Maintain security records; and
Protect our legitimate business interests.

Retention periods may vary depending on the type of information and the purpose for which it is processed. When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal and contractual requirements.

19. Data Subject Rights

Subject to applicable law, individuals may have rights regarding their personal information, including rights to:

Access information;
Request correction;
Request deletion where applicable;
Withdraw consent where processing is based on consent;
Obtain information about processing;
Raise complaints; and
Exercise other rights available under applicable law.

Where information is processed by Fleetho on behalf of a customer, requests may need to be directed to the relevant Fleetho customer or organization that determines the purpose of processing. For privacy-related requests concerning Fleetho’s own processing, you may contact support@fleetho.com.

20. Children’s Privacy

Fleetho’s Platform is primarily designed for businesses and their authorized users. Our services are not intentionally directed toward children. If you believe that personal information relating to a child has been provided to Fleetho improperly, please contact us so that we can assess and take appropriate action.

21. International Data Transfers

Depending on the infrastructure and service providers used by Fleetho or its customers, information may be processed or stored in locations outside the individual’s state or country. Where applicable, Fleetho will take reasonable steps to ensure that such processing is conducted in accordance with applicable contractual, security and legal requirements.

22. Customer Responsibilities

Fleetho customers are responsible for:

Providing appropriate privacy notices to their users;
Obtaining required permissions or consents;
Ensuring information provided to Fleetho is collected lawfully;
Configuring user access appropriately;
Protecting account credentials;
Using personal information only for authorized purposes;
Responding to applicable data-subject requests where they are responsible for the relevant processing; and
Complying with applicable privacy and data-protection laws.

23. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes in our services;
Changes in technology;
Changes in legal requirements;
Changes in business practices; or
Other operational requirements.

The updated version will be published on our website with an updated “Last Updated” date.

24. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy, please contact: Fleetho India Pvt Ltd 7th Floor, Raheja Platinum, Road, Off Andheri–Kurla Road, Sag Baug, Marol, Andheri East, Mumbai, Maharashtra 400059, India. Privacy: support@fleetho.com General: contact@fleetho.com